Legal

Privacy Policy

Effective date: November 14, 2026

Doctor Detail ("Dr Detail," "we," "us" or "our") is an auto detailing business based in Conshohocken, Pennsylvania. This Privacy Policy explains what information we collect when you visit drdetailpa.com, book a service, or message us (including through our Google Business Profile chat), how we use it, and the choices you have.

1. Information we collect

Information you give us

• Your name, phone number and email address.
• Vehicle details, such as make, model, year, color, condition and the services you want.
• The service address, if you book a mobile detail at your home or work.
• Booking and appointment details, such as dates, times, service packages, notes and photos you send us of your vehicle.
• The content of messages you send us by text, email, website forms, or Google Business Profile chat.
• Payment details when you pay for a service. Card payments are handled by our payment processor; we do not store your full card number.

Information collected automatically

• When you use our website, basic technical information such as your browser type, device, pages visited and approximate location may be collected through cookies and similar tools.
• When you message us through Google, Google may share with us your display name and the messages in the conversation.

2. Messaging through Google Business Profile and AI-assisted replies

You can message Doctor Detail from our Google Business Profile on Google Search and Maps. Some replies in these conversations may be written by an automated AI agent provided through Google, which answers common questions (for example, about our services, pricing, hours and availability) on our behalf.

• AI disclosure: When the AI agent replies, you are chatting with an automated system, not a person. AI replies are based on the information in our Business Profile and may not always be complete or accurate. Please confirm prices, availability and appointment details with us directly.
• Talking to a person: You can ask to speak with a person at any time, and we may step into the conversation ourselves.
• How messages are used: We use the messages you send to answer your questions, schedule and manage appointments, and provide customer service. We do not use your messages for unrelated purposes.
• Google's role: Messages sent through Google Business Profile are processed by Google, and Google's handling of that information is governed by Google's own Privacy Policy.
• Please don't share sensitive information (such as full payment card numbers, Social Security numbers or passwords) in chat.

3. How we use your information

We use your information to:

• Respond to your questions and messages, including through AI-assisted replies.
• Provide quotes, book, confirm, reschedule and carry out services.
• Travel to and find your vehicle for mobile service.
• Process payments and keep records of services performed.
• Send appointment confirmations, reminders and service-related updates.
• Send occasional offers or updates, only if you have agreed to receive them. You can opt out at any time.
• Improve our services and website, and keep them secure.
• Comply with legal obligations and resolve disputes.

4. How we share your information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

We share information only as needed to run our business:

• Service providers who help us operate, such as scheduling and booking tools, payment processors, website hosting, email and text messaging providers. They may use your information only to provide services to us.
• Google, when you contact us through Google Business Profile, Search or Maps, including the AI messaging feature.
• Legal and safety reasons, when required by law, to respond to legal process, or to protect the rights, property or safety of our customers, our business or others.
• Business transfers, if Doctor Detail is sold or merged, in which case your information may transfer to the new owner under this policy.

5. Text messages and opting out

If you give us your phone number, we may text you about your appointment and service. Message and data rates may apply. You can reply STOP at any time to stop text messages, or HELP for help. Opting out of marketing messages will not stop messages directly related to a service you booked. Mobile opt-in information and consent are not shared with third parties for their marketing purposes.

6. How long we keep information

We keep your information only as long as needed for the purposes in this policy, such as providing services, keeping business and tax records, and resolving disputes. Message history is kept as long as needed to serve you and then deleted or de-identified, unless we must keep it longer by law.

7. How we protect information

We use reasonable administrative, technical and physical safeguards to protect your information, such as access controls on our accounts and using reputable service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8. Your choices and rights

You can:

• Ask for a copy of the personal information we have about you.
• Ask us to correct or delete your information.
• Opt out of marketing emails using the unsubscribe link, and out of texts by replying STOP.
• Ask to speak with a person instead of the AI agent in chat, or stop messaging us at any time.

To make a request, email us at info@drdetailpa.com. We will respond within a reasonable time and may need to verify your identity. We will not treat you differently for using these rights.

9. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

10. Links to other sites

Our website and messages may link to other sites, such as Google Maps or payment pages. We are not responsible for the privacy practices of those sites.

11. Governing law

Doctor Detail is located in Pennsylvania, United States. This policy is governed by the laws of the Commonwealth of Pennsylvania and applicable United States law. If you live in a state that gives you additional privacy rights, we will honor those rights as required.

12. Changes to this policy

We may update this policy from time to time. We will post the updated version on our website with a new effective date.

13. Contact us

Doctor Detail
65 Poplar St
Conshohocken, PA 19428
Email: info@drdetailpa.com
Website: drdetailpa.com